If you receive a product in error, call us and we will quickly replace it. Please call before returning an item to alert our receiving department. Claims for shortages will be honored only when communicated to Parthenon within three business days of receipt.
Returns for resalable products or incorrect shipments will be exchanged for a full credit issued if:
- The item is returned within 30 days of original shipment date.
- The item is unopened/un-used.
Please note that some items may be subject to a 15% restocking fee. Shipping costs are not refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund in less time. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). International returns may take longer because of shipping time.
Please call us toll free 1-800-453-8898 to arrange a return.
The Parthenon Co., Inc.
3311 West 2400 South
Salt Lake City, UT 84119, USA