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"GROUND" packages will take up to 5-7 business days for delivery.  Orders going by FedEx 2-day or overnight will not be delivered on Saturday unless it is arranged with us specifically.  For example, an order going overnight by FedEx shipping on Friday will be delivered on Monday.  Also, USPS Priority Mail does not have a guaranteed delivery period. It may get there within 2-3 business days, but it may take longer.

We can ship to almost any address in the world. There are restrictions on some products, and some products cannot be shipped to international destinations.  Shipping and delivery dates are based on the availability of your items and the shipping options you choose. Most shipping rates are based on the package weight and delivery address.

Important Points

  • Discreet Unmarked Packages
  • UPS, FedEx, or US Postal Service
  • Free Shipping (within the lower 48 states) for orders over $100 USD
  • $6.95 flat rate "ground" shipping for orders less than $100
  • Payment with Visa, MasterCard, Discover, American Express, or debit card
  • Yes, we ship to APO and FPO addresses via USPS Priority Mail
  • Medicare? Yes, Parthenon meets all rules/regulations to submit claims to Medicare


Orders are shipped in plain packaging by UPS or U.S. Post Office. Most orders ship via UPS Ground or USPS First Class depending on the weight and value of the package and take up to 5-7 business days. Orders less than $100 USD have a $6.95 shipping charge within the continental U.S. Orders exceeding $100 USD will have free shipping to destinations within the continental U.S. Orders to Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands will ship via USPS Priority.  USPS Priority packages will typically arrive within 2-3 business days from the shipping date. If the item ordered is not in stock, we will have to order the item and ship it as soon as it arrives.  2nd Day and Next Day service via UPS and FedEx are available at additional charges with delivery on Saturday requiring extra charge.  Normal overnight and 2-day shipping applies only Monday through Friday.  Call if you have a question regarding expedited shipping 1-800-453-8898. You may also have us "direct ship" your order for many items from one of our suppliers for a flat fee of $10 which will usually be delivered within 2 business days.

International orders will ship as soon as payment has been received and will go by the carrier of choice of Parthenon. Cost is based upon the weight and destination of the package. Please contact us to obtain a shipping rate. ORDERS SHIPPED VIA US POSTAL SERVICE ARE NOT GUARANTEED FOR DELIVERY AND WILL NOT BE REPLACED IF LOST/STOLEN/DAMAGED IN TRANSIT. International customers are responsible for any taxes, customs fees, or any other charges by the receiving country.

P.O. Boxes

Unfortunately, UPS and FedEx will not ship to PO Boxes. When checking out, please provide a valid US address.


We can accommodate APO or FPO’s in most cases. However, it is recommended that you contact us prior to placing your order to verify ability to do so and whether or not any additional charges will be applied. We will respond to you within a 24 hour period.

Payment Options

Payment can be made with a check, money order, VISA, MasterCard, American Express, and Discover card. Payment must be received before we can ship your order. Checks and money orders should be sent to the address: 3311 West 2400 South, Salt Lake City, UTAH 84119.

Sales Tax

All orders consisting of “nutritional products” placed within Utah, residents will be assessed the current sales tax charge.


Parthenon does not take assignment. We will complete all the paper work for filing Medicare claims for your orders. Following that, Medicare will reimburse you, the patient, directly within 6 weeks approximately. We must have your complete name, Medicare number, date of birth, physician’s UPIN number, physician’s name, physician’s address and phone number and a letter of medical necessity.


Parthenon is proud to serve people with ostomies. We have been doing so for over 40 years as a family owned and operated business. We believe in an honest profit and want to do everything possible to provide an excellent shopping experience. Buying from Parthenon will save YOU lots of $$$. To guarantee this, we will beat a price by 5% if it happens to be lower than our listed price!

Problems with Your Order

If there is something wrong with your order please contact us as soon as possible! Call us toll free 1-800-453-8898 M-F 8:30-4:30 MST. Or you can

E-mail us at